All orders are processed in order of receipt. Alumacart, Inc. ships standard ground to all 50 States. Free shipping offers are only applicable to the contiguous United States. For Alaska, Hawaii or international orders, please contact us for a shipping quote. Shipping usually takes between 1-8 days depending on where you live. Orders are shipped from our facility in Indiantown Florida. Order confirmations with tracking numbers are emailed, upon shipment, to the email address provided at the time of purchase. Please see our home page for our current handling times.
Contact Alumacart,Inc. at (866) 200-5454 to receive a RETURN AUTHORIZATION NUMBER (RA#) and instructions. When returning a product please provide us with the order number and reason for the return. We will not accept returned merchandise without a RETURN AUTHORIZATION NUMBER (RA#). Once you receive an RA# you may return the item in unused condition in the original box along with all product item accessories within 30 days for exchange or refund. A 10% Restocking Fee will apply to all returns. Returns received without authorization will not be processed for refund or exchange.
You must write the RA# given to you on the exterior of the box. If RA# is not present product will be rejected. Please include invoice or packing slip inside the box for return/refund or exchange contact information. Shipping and handling is non-refundable. Return shipping cost is the responsibility of the returner. We assume no liability for loss or damage of return item package.
As soon as Alumacart, Inc. receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.